Refund Policy

Clinvo subscriptions are billed through Paddle, our payment partner. This policy applies to all subscription and one-time purchases made through Clinvo.

New subscriptions

If you are not satisfied with Clinvo within the first 7 days of your first paid subscription, contact us and we will issue a full refund — no questions asked.

This applies to first-time subscribers only. The 7-day window starts from the date your first payment is processed.

Renewals

Monthly and annual subscription renewals are non-refundable once processed. If you wish to cancel, you can do so at any time from your billing settings. Your access continues until the end of the current billing period.

Annual plans

Annual subscriptions are eligible for a full refund within 7 days of purchase. After 7 days, annual plans are non-refundable. If you cancel an annual plan after 7 days, you retain access until the end of the annual period.

AI credit top-ups

AI credit top-up purchases are non-refundable once the credits have been added to your account. If credits were not delivered due to a technical error, contact us and we will resolve it within 24 hours.

Email us at support@clinvo.co.

Include:

• Your clinic name
• The email used to sign up
• The date of purchase
• The reason for your request

We respond to all refund requests within 1 business day.

Cancelling your subscription does not delete your data. Your clinic data is retained for 365 days after your subscription ends and can be exported at any time by contacting support@clinvo.co.

If you have any questions about this policy, contact us:

• Email: support@clinvo.co